Shipping policy

New Com Metal Products Group, LLC, DBA CustomNEMAEnclosures.com

Production Lead Times
Every enclosure is built to order at our facility in Randolph, Massachusetts. Standard lead time is are as stated in our turn around time section.  Times can vary depending on size, material, and options. Stainless steel, aluminum, and free-standing enclosures may take longer. Lead times begin upon full payment and final design confirmation and do not include transit time. Lead times are estimates and are not guaranteed. If your order will take longer than expected, we will contact you with an updated ship date.

Where We Ship
We currently ship within the continental United States. For shipments to Alaska, Hawaii, Puerto Rico, Canada, or other locations, contact us at [email/phone] before ordering.

Shipping Methods and Charges
Smaller wall-mount enclosures typically ship by UPS Ground. Larger wall-mount enclosures and all free-standing and pad-mount enclosures ship by LTL freight on a pallet or crate. We choose the method based on the size and weight of your order. Shipping charges are calculated at checkout. If freight cannot be calculated at checkout, we will quote it before confirming your order.

FOB Destination
All orders ship FOB Destination, freight prepaid and added. We are responsible for your order until it is delivered, and title and risk of loss pass to you upon delivery. For orders picked up at our facility, title and risk of loss pass to you at pickup.

Customer Pickup
You are welcome to pick up your order at 40-C Teed Drive, Randolph, MA 02368 at no charge. Select pickup at checkout and we will notify you when your order is ready. Pickup hours are [days and hours]. We will help load, but you are responsible for bringing a vehicle suited to the size of the enclosure.

Freight Delivery
Freight shipments are delivered curbside or to your loading dock, not inside the building. If the delivery location does not have a loading dock or forklift, you must request liftgate service. Residential delivery, liftgate service, limited-access locations (job sites, schools, military bases, etc.), and delivery appointments may carry additional carrier fees. If these services are needed but were not requested at checkout, or if a delivery is refused or must be reattempted, the added charges will be billed to you.

Tracking
Once your order ships, you will receive an email with tracking information or the freight carrier's PRO number.

Inspecting Your Shipment
Please inspect every shipment when it arrives, before signing. If the packaging or enclosure shows any visible damage, note it clearly on the delivery receipt (for example, "crate damaged" or "dented corner"). Report any damage to us within 48 hours of delivery with photos, and keep all packaging until the matter is resolved. We will file the claim with the carrier and repair or replace the damaged enclosure at no cost to you. If damage is not noted on the delivery receipt or reported within 48 hours, we may be unable to recover from the carrier, and the damage may not be covered.

Delays
We are not responsible for delays caused by carriers, weather, or other events beyond our control. Ship dates and delivery estimates are not guaranteed.

Contact
New Com Metal Products — CustomNEMAEnclosures.com
40C Teed Drive, Randolph, MA 02368
781-767-7520 info@customnemaenclosures.com