Refund policy

New Com Metal Products Group, LLC, DBA CustomNEMAEnclosures.com

All Sales Are Final
Every enclosure sold on CustomNEMAEnclosures.com is built to order to the specifications you provide. Because of this, all sales are final. We do not accept returns or make exchanges, and we do not issue refunds except in these cases: a manufacturer's defect we cannot correct, an order cancelled before fabrication begins, or an order we cancel because of a pricing error. No refunds are given for errors in customer-supplied specifications, including dimensions, NEMA rating, materials, or finishes, or for orders that are no longer needed.

Order Cancellations and Changes
Please review your order confirmation carefully. Any errors in specifications or pricing must be reported within 24 hours of receiving it. After that, any change is treated as a cancellation of the original order and placement of a new order. Orders may be cancelled in writing only before fabrication begins, and any approved refund will be reduced by the time and materials already spent. Once fabrication has begun, orders cannot be cancelled.

Manufacturer's Defects
We stand behind our workmanship. A manufacturer's defect means the enclosure does not match the specifications on your order confirmation, or has a flaw in materials or workmanship caused by us. Examples include incorrect dimensions or cutouts that differ from your order confirmation, faulty welds, hardware, or gaskets, and finish defects present at delivery beyond minor variations that do not affect form, fit, or function.

The following are not manufacturer's defects: errors in the specifications you provided, modifications made after delivery (drilling, cutting, painting, etc.), damage from improper installation, misuse, environmental conditions beyond the enclosure's rated NEMA type, and normal wear.

How to Report a Defect
Notify us in writing at [email] within 30 days of delivery, with your order number, a description of the problem, and clear photos. Claims must be made before the enclosure is installed, modified, or placed into service. We may ask to inspect the enclosure before approving a remedy.

Our Remedy
If we confirm a manufacturer's defect, we will first attempt to repair it. This may include having the enclosure shipped back to us, repairing it at our facility, and shipping it back to you. We cover the return and re-shipping costs for confirmed defects. At our discretion, we may replace the enclosure instead.

If the defect cannot be corrected, we will refund the price paid for the enclosure once it is returned to us, excluding original shipping charges, taxes, and any installation or labor costs. Refunds are issued to your original payment method within [10] business days of receiving the returned enclosure.

Shipping Damage
All orders ship FOB Destination, so we are responsible for your order until it is delivered. Damage that occurs in transit is not a manufacturer's defect and is handled under our Shipping Policy. We will repair or replace a damaged enclosure at no cost to you, provided the damage is noted on the delivery receipt and reported to us within 48 hours of delivery with photos.

Terms and Conditions
This policy is part of our Terms and Conditions of Sale. If the two conflict, the Terms and Conditions control.

Contact
New Com Metal Products Group, LLC
40X Teed Drive, Randolph, MA 02368
781-767-7520 info@customnemaenclosures.com